Shipping & Returns

Please read the following very carefully before placing an order with us:

  • When registering on www. stoorceramics.co.za¬†we will have your billing and shipping (delivery) address on our system.
  • Once we have received your payment and the funds have been cleared in our account, we will put your order together and package it, including a Packing Slip with the details of your order and your selected shipping address
  • Your parcel will then be posted and we will e-mail you the Track and Trace number

Important Notes:

  • Some orders can take longer if ordered items are not in stock.
  • Please email us your proof of payment to info@stoorceramics.co.za.
  • Slight variations in colors and designs may occur since all our products are lovingly made by hand.
  • Delivery times are dependent on the South African Post Office, but we will endeavor to dispatch your parcel as soon as possible.
  • If you want to send your own courier, payment must be made directly to the courier company before collection. We will supply the courier company with the total weight and dimensions for quotation purposes.
  • The shipping costs are estimates based on the current rates of the South African Post Office, as well as the final weight and dimensions of your order. Any variations on these estimated costs will be invoiced separately.
International shipping will be quoted seperately.

Returns

  • Stoor Ceramics allows you 7 days to return/exchange a product that you are not satisfied with. Your right of retraction starts from the moment your order is delivered.
  • You can return/exchange the product within this time frame with your invoice.
  • The present right of return/exchange only applies to products that are returned in their original condition. (packaging, accessories, etc.)
  • There is a 10% handling fee on all Returns / Exchanges.
  • Please contact us immediately on info@stoorceramics.co.za in event of Returns.

Important Notice to Foreign Buyers

  • To avoid any subsequent misunderstandings, please note that importing goods from another country can mean that your national Customs authorities may charge you Customs Duty and/or other additional related fees and taxes (for example a Value Added Tax or a Purchase Tax and Clearance fee).
  • YOU, as the importer, are responsible for paying any such taxes. We have no control over what taxes you may be charged by your own national tax authorities.
  • We are not responsible for compensating you for payment of any such taxes. If you do not know how much (if any) import tax you might have to pay, please check with your local tax authorities BEFORE entering into a contract to purchase.
  • Some countries prohibit or restrict the importation of some types of goods. You may need a general or special license and/or other documents to import goods, particularly in larger or commercial quantities. It is your responsibility to check with your national Customs authorities whether the goods you intend to import are subject to any such restrictions.
  • If your goods are retained or confiscated by your own national Customs authorities for any reason, it is your responsibility alone to negotiate with them the terms on which such goods might be released to you.
  • If your goods are undeliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us.

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